Support & Help Center

How can we
help?

Answers to the most common questions about our apps — billing, sync, privacy, and the occasional strange little bug. If you can't find what you need here, we're always one email away.

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— 01 / Quick help

Common
shortcuts.

Three places people usually need to get to. One tap away.

Request a refund

Refunds for App Store purchases are handled by Apple. It takes about a minute and can be done right from your device.

Report a problem at Apple

Cancel a subscription

Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. You can cancel anytime in your Apple ID settings.

How to cancel at Apple

Email us directly

Nothing beats a real conversation. Drop us a line — we read every message and aim to reply within one or two working days.

Write to support
— 02 / Help center

Questions,
answered.

Browse by category, or search above. Tap a question to see the answer.

— Getting started
All our apps are available on the App Store. You can find direct links on our apps page, or search for the app name in the App Store on your iPhone or iPad.
Our apps are designed for iPhone and iPad running iOS 17 or later. Some apps may also run on Apple Silicon Macs via Mac Catalyst — check the specific app's page on the App Store for the full list of supported devices.
Not currently. We're a small studio and we've chosen to focus on making iOS apps feel genuinely native. Trying to ship on both platforms usually means neither one is excellent, and we'd rather do one thing well.
No. None of our apps require a separate account. You download, open, and start using them. If an app offers sync, it uses your existing Apple ID and iCloud — there is nothing extra to sign up for.
Most of our apps introduce themselves with a short onboarding the first time you open them. If you skipped it and want to see it again, look for "Show intro" in the app's Settings.
— Billing & purchases
Pricing varies from app to app. Some are entirely free, some are one-time purchases, and some include optional paid features. Each app's pricing is shown on its App Store page before you download.
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and request a refund. Most requests are processed within 48 hours.
On your iPhone, open Settings, tap your name at the top, then tap Subscriptions. Find the subscription you want to cancel, and tap Cancel Subscription. You will keep access until the end of the current billing period.
Try these steps in order: (1) quit and reopen the app; (2) tap "Restore Purchases" in the app's settings; (3) sign out and back into your Apple ID. If the purchase still doesn't appear, email us with your purchase receipt and we'll help sort it out.
Yes — for paid apps, you can use Apple's built-in gifting feature. On the app's App Store page, tap the share icon and choose "Gift App." The recipient will get a redemption code by email.
Apple runs the "Apps for Education" programs, but eligibility varies. For specific bulk or organisational licensing requests, email us and we'll do our best to help.
— Sync & data
When iCloud sync is enabled, your app data is stored in your personal iCloud container and syncs automatically between your Apple devices. We never see the data — it travels between your devices through Apple's infrastructure. You can turn sync off at any time in the app's settings.
The most common causes are: (1) different Apple IDs on different devices, (2) iCloud Drive is turned off on one of the devices, (3) the app's iCloud permission is disabled in Settings → Apple ID → iCloud, or (4) low-data mode is blocking background sync. Check each in order — that usually does the trick.
Yes. Most apps offer export in the Settings screen — typically as CSV, JSON, or similar open formats. Your data is yours, and we want it to stay that way.
Some of our apps include a trash or recently-deleted view with a short grace period. If that isn't available and you back up your device to iCloud or your computer, you may be able to restore the app from a recent backup. Note that restoring from a backup replaces everything in the app, not just the deleted item.
If the app supports import, you'll find the option in Settings → Import. Supported formats vary by app — typically CSV or Excel — and each app's support page details the expected column structure.
— Privacy
As little as possible. Our apps are designed so that your content stays on your device (and in your own iCloud, if enabled). We don't use third-party analytics SDKs inside our apps, and we don't build advertising profiles. For the full breakdown, see our Privacy Policy.
No. We do not sell, rent, or share personal information with advertisers or data brokers. We never have, and we're not planning to.
Delete individual items in the app, or uninstall the app to remove everything from the device. To also remove iCloud data, go to Settings → Apple ID → iCloud → Manage Account Storage, find the app, and delete its data. You can also email us to request deletion of anything we hold, such as support correspondence.
Yes. On your device, data is stored inside the iOS sandbox, protected by the device's encryption. In transit and in iCloud, data is protected by Apple's encryption standards. Where available on iOS, sensitive data is further protected by Advanced Data Protection when you enable it on your Apple ID.
— Technical troubleshooting
Try the following: (1) force-quit the app and reopen it; (2) restart your device; (3) check for app updates on the App Store; (4) check for iOS updates. If the issue persists, email us with your device model, iOS version, and a short description of when it happens.
If you have "Share with App Developers" enabled in Settings → Privacy & Security → Analytics & Improvements, Apple will automatically send anonymised crash reports to us. You can also email screenshots or describe what you were doing when the crash happened — that context is often more useful than the logs themselves.
Check in three places: (1) iOS Settings → Notifications → the app → make sure "Allow Notifications" is on; (2) the app's own notification settings; (3) Focus modes (Do Not Disturb, Sleep, etc.) which may silence notifications. Restarting the device often also resolves mysterious notification issues.
Open the App Store, tap your profile icon in the top right, and scroll down to see available updates. Tap "Update" next to the app, or "Update All" to update everything at once. You can also enable automatic updates in Settings → App Store.
Support varies by app. We've been adding first-class iOS integrations — Widgets, Live Activities, Dynamic Island, Shortcuts, and so on — where they genuinely help. Check the individual app's page or its "What's New" section on the App Store for the current list.
— Account & general
If you had iCloud sync enabled, your data will appear on your new device once you sign in with the same Apple ID, install the app, and enable iCloud sync. If not, restore your new iPhone from an iCloud backup — this brings over the app and all its data.
Yes. One App Store purchase covers all your Apple devices signed in with the same Apple ID. Enable iCloud sync in the app and your data will stay in step between them.
Reviews on the App Store genuinely help small indie developers like us. Open the app's App Store page, scroll to "Ratings & Reviews," and tap "Write a Review." Even a single honest sentence helps more than you'd think.
Maybe. We collect every suggestion and review them carefully — but because we're small and opinionated about keeping things simple, we don't add every feature. Even when we decline, knowing what people need shapes what we do build. Send your idea to [SUPPORT EMAIL].
The most helpful bug reports include: the app name and version, your device model and iOS version, a clear description of what you expected to happen, what actually happened, and — if possible — the steps to reproduce it. A screenshot or a short screen recording is worth a thousand words.
For press inquiries, reviewer copies, or interviews, email us at [PRESS EMAIL]. We'll send over icons, screenshots, app descriptions, and anything else you need.
— Still stuck?

We'd rather
hear from you.

If you couldn't find the answer above, please get in touch. Real people read every email, and we aim to reply within one or two working days — often sooner.

Response time
Within 1–2 business days
Press & partnerships
Privacy requests